Last Updated: January 1, 2023
RELAY Live, LLC (“RELAY,” “we,” “our,” or “us”) values the privacy of individuals who use the RELAY mobile application, and related services (together, the “Service”). This Privacy Policy (“Privacy Policy”) describes the information that we gather from visitors, users, and others who access or use the Service (“Users” or “you”), how we use and disclose information, and the steps we take to protect information. By using the Service, you agree to the privacy practices described in this Policy.
It is important you understand the information we collect, how and why we collect it, and how it is used and where applicable, what decisions you control with regards to our use of such information.
This Privacy Policy is incorporated into and is subject to the Terms of Use httpd://relylive.com/
terms Capitalized terms used but not defined in this Privacy Policy have the meaning given to them in the Terms of Use.
Who We Are and How You Can Contact Us
Wherever you are in the world, RELAY is responsible for your information and this Privacy Policy. RELAY is a limited liability company located in Westerville, Ohio.
Services That This Privacy Policy Applies To
RELAY operates websites and mobile applications and related services under the business name of RELAY Live, LLC or via mobile applications using the name RELAY. All of the Services and/or related products provided by us are subject to this Privacy Policy, unless such product or Service specifically notes that a separate Privacy Policy applies. in which case that policy takes precedence over this Privacy Policy.
INFORMATION WE COLLECT
Personal Data
While using the Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personal Information may include, but is not limited to, your name, username, password, date of birth, gender, age, email address, mailing address, telephone number, other contact and demographic information, and payment information. You may provide us with Personal Information when you register for an Account, use the Service, make a purchase on the Service, contact customer support, or otherwise communicate with us.
Payment Information: If you sign up for any payment-based services, you consent to our use of this information for the purpose of providing you such product or service when it is billed directly through RELAY. We use third party payment platforms to process payment transactions. You consent to us sharing your Personal Information with these third parties, subject to this Privacy Policy and their Terms and Conditions.
Usage Information
We collect information about how you access and interact with the Service, such as device type, IP address, operating system, browser type, address of a referring website, activity on our website, device ID, access dates and times, and other system activity. We may collect certain information by automated means using technologies such as cookies, web beacons, GPS location data, geographic tagging, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to Personal Information. For example, we may use information we collect to better understand website traffic patterns and to optimize our users’ experience. In some cases we associate the information we collect using cookies and other technology with your Personal Information.
Location Information
When you use the Service, we collect geo-location information from your device to determine your physical location through data such as GPS, IP address, and Wi-Fi. We may also collect location information entered by you directly while using the Service.
Information Received from Third Parties
If you choose to connect your Account to your account with a third-party service (e.g. Apple Health or Amazon’s Alexa), we may receive or be granted access to information from such third-party service, including Personal Information. You can stop sharing your information from a third-party service with us by removing our access to that service.
Voice recordings
In providing the Service to you, we may request to record your phone calls with Emergency Contacts or Emergency Responders. By using the Service and interacting with Emergency Contacts or Emergency Responders, you consent to such recording and our use and storage of any recording in accordance with this Privacy Policy.
Videos and Photographs
In providing the Service to you, we may request access to your videos or photographs. By using the Service and interacting with videos or photographs, you consent to our use and storage of any videos or photographs in accordance with this Privacy Policy.
When you provide videos or photographs, that information will be stored by us for your use on the site and for other uses as described herein. Also, if you consent to our accessing your camera, video device, contacts or stored information, you understand and agree that we may store and use that information as described herein.
Third-Party Cookies
Third parties may also use cookies, web beacons, or other devices to collect information when you use the Service. The Company does not control any cookies or other data collection tools that may be placed on the Service by a third party, and this Privacy Policy does not cover the use of such cookies and/or other data collection tools by any third party. We encourage you to read the privacy policies of such third parties to find out more about the information that may be collected by them and the choices you have regarding the collection, use, and sharing of such information. You may be able to “opt out” of the collection of information through cookies or other tracking technology by actively managing the settings on your browser or mobile device.
Surveys, Tests, Contests, and Promotions
If you participate in any surveys, tests, contests, promotions, or similar features on the Service, you are consenting to our use of any information collected pursuant to this Privacy Policy.
Customer Care Contacts
When you contact customer care for assistance we may monitor and collect information to help with training and to provide you with good service. If you ask us to contact other users, entities or people on your behalf, we will collect and use any information you provide pursuant to this Privacy Policy.
Other Social Media or Networking Sites
Some users may link or otherwise provide the Company with access to social media or networking sites, or those social media and networking sites may provide the Company with information for a variety of purposes, including administrative or advertising purposes.
HOW WE USE YOUR INFORMATION
Providing, Maintaining, and Improving the Service
We may use your Personal Data, location Information, voice recordings, and videos and photographs to:
- contact you, an Emergency Contact, or Emergency Responder if you trigger an emergency or an emergency event as provided by the Service;
- dispatch public safety authorities to your location and share with them any information that you have provided us, including health information;
We may use your information to:
- provide customer service;
- send you confirmations, updates, security alerts, and support and administrative messages
- detect and prevent fraud;
- operate, protect, and optimize the Service and your experience, such as by performing analytics and conducting research;
- troubleshoot and protect against errors;
- personalize and improve the Service;
- monitor and analyze usage and trends and otherwise measure the effectiveness of the Service; and
- develop new features.
Sharing Your Information
When you use the Service, you are authorizing us to share Personal Data with named Emergency Contacts or relevant Emergency Responders. In addition, we may share information:
- That you direct us to disclose to other parties;
- With Service Providers: RELAY may use a variety of third-party service providers, business partners, vendors, and consultants who perform services on our behalf help to operate and maintain the Service. In some instances, these Service Providers may need to view a user’s information, including private information, in order to perform their duties. For example, a third-party payment processor and hosting company may require that at least a portion of your information may be viewable to authorized third-party users and their employees for them to provide us with their services;
- For Legal Purposes: RELAY may provide your information to law enforcement to comply with a court order, subpoena, search warrant, government investigation or to protection against or assist in a conviction for, criminal activity or to protect the safety of the Users of the Service. We may also use user information to assist it in determining liability in a lawsuit, whether filed or merely threatened, or to protect the our or Users’ legal rights, whether civil or criminal;
- If we believe in good faith that doing so is reasonably necessary or appropriate to protect the rights, property, or safety of RELAY, our Users, our employees, copyright owners, third parties, or the public, including without limitation to protect the Company or our Users from fraudulent, abusive, inappropriate, or unlawful use of the Service; and
- For Legitimate Business Purposes: RELAY may use your information to perform internal or external audits, or for reporting and/or compliance purposes. These purposes include changes in corporate structure or ownership, such as for a sale, merger, restructure, reorganization, dissolution, bankruptcy or change in control, or in any other situation where information may be disclosed or transferred as one of the business assets of RELAY.
Nothing in this Privacy Policy restricts RELAY from sharing of aggregated or anonymized information, which may be shared with third parties without your consent. This Privacy Policy does not restrict or limit our collection and use of aggregate or information that is not personally identifiable to Users. For example, we may use the information it collects to assist it in providing the user with targeted advertising designed to be as useful to the user as technologically possible.
Links to Third-Party Sites and Services
The Service may contain links to other websites. We are not responsible for the practices employed by websites or services linked to or from the Service. Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our Service, are subject to that third party’s own rules and policies.
HOW WE PROTECT YOUR INFORMATION
We take measures designed to protect your information in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. Despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. To protect the confidentiality of information maintained in your Account, you must keep your password confidential. You are responsible for all uses of the Service by any person using your password. Please contact us immediately if you believe your password has been misused.
YOUR RIGHTS AND OBLIGATIONS
RELAY provides Users with a variety of tools to update, maintain, and when desired, delete account information. You should become familiar with the website and application’s options for creating, modifying or deleting your information. In the settings portion of your account, you will find options for modifying or adding to existing content, along with options for permitting or stopping certain device permissions. You can change these settings but may lose functionality for services affected by the settings you change. Finally, you can delete your account using that functionality on the website or application.
Review of Your Information: Certain privacy laws may give you the right to view the personal information that we have on you. You may request a copy of such information by contacting the us in writing at the address for us listed above.
Updates: You may update your Personal Information and/or request that we correct or delete information you believe is inaccurate.
Obligations: As a User, you also have certain obligations with regards to your data. If you do not want certain information accessible, then do not post it or include it in your account or posts. We will make reasonable efforts to safeguard your information, no service is 100% risk free from unauthorized users. Before we make changes or delete your information, we may request, and you must provide, confirmation of your identity.
Impermissible Requests: There may be some instances where we cannot fulfill a request for changes or deletions of information. For example, if we have a legal obligation to maintain certain records, or where a request would infringe upon the rights of other parties or violate the privacy of other Users. If information is requested regarding another User, the requesting party must have the affected User give their consent in writing to us, along with proof of their identity. If certain requests would cause your account to be unusable or would cause disruption to the Service, such requests may be reasonably denied where permitted by law.
Uninstalling the Application or Website: The surest way to stop any ongoing collection of information by RELAY is to uninstall our application or software. However, we may keep information previously obtained for a length of time. For instance, your unique device identification number may be maintained in case you decide to re-install the application.
Reporting of Issues: Your state may give you the right to reach out to a government agency to report issues or concerns you have with the collection, storage, and usage of your personal information. Check with your local or national authorities to see what your rights are.
CALIFORNIA SPECIFIC LAWS
The California Online Privacy Protection Act of 2013 requires operators of websites to disclose how they respond to “do not track” (“DNT”) signal from browsers used by California residents. The Website does respond to DNT signals.
The California Consumer Privacy Act of 2018 is enforceable as of January 1, 2020. Champion for Life, Inc. is not a “Business,” as defined by the Act, and therefore, is not required to comply this Act.
If you are a California resident and have questions about how this Privacy Policy applies to your personal information, please contact us at: info@Relaylive.com and allow 30 days for us to respond.
SAFEKEEPING YOUR INFORMATION
It is everyone’s interests for RELAY to prevent unauthorized access and usage of your information. The Company takes the security of your information seriously and employs a variety of third parties to assist it with the processing, storage, and safe keeping of your information, however, as stated earlier, no company can guarantee absolute security when it comes to hacking or unauthorized access to such information. To counter such risks, we employ systems and use providers to monitor the system and to protect it against cyber-attacks and also employs processes to ensure our systems are secure. If we feel there is a risk or that there has been a breach, we may suspend our services or your Account. If you become aware of any potential risks to your information, such as a compromised password, notify us immediately.
HOW LONG WE KEEP YOUR INFORMATION
RELAY may keep your information as long as it is needed for legitimate business purposes, or as long as permitted by law. For example, we keep information for compliance purposes, audit purposes, to resolve any disputes, and for maintaining an ongoing log of authorized Users versus those who have been suspended from using the Service. Periodically, we may delete information that no longer serves any of its authorized purposes, but we do not give guarantees or timelines for when a specific User’s information may be deleted. We reserve the right to maintain information as long as permitted by law.
MINORS
RELAY’s Services are geared solely towards adults who are 18 years or older. If you believe a User is under the age of 18, please notify us immediately and provide that User’s username or profile name.
People under the age of 13, or any higher minimum age in the jurisdiction where that person resides, are not permitted to create accounts unless their parent has consented in accordance with applicable law. We do not knowingly solicit information from or market to children under the age of 18. If we learn that we have collected the personal information of a child under the relevant minimum age without parental consent, we will take steps to delete the information as soon as possible. Parents who believe that their child has submitted personal information to us and would like to have it deleted may contact us at: info@relaylive.com
OPTING OUT
You may opt out of receiving marketing or promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your Account or our ongoing business relations.
CHANGES AND UPDATES TO THE POLICY
We reserve the right to change the provisions of this Privacy Policy at any time. Please revisit this page periodically to stay aware of any changes. If we modify this Privacy Policy, we will make it available to Users through the Service and indicate the date of the latest revision. Your continued use of the Service will require your acceptance of such modified terms and such terms become effective upon posting by the Company on the Website or mobile application.
CONTACTING US
Questions regarding the Privacy Policy can be directed to the Company in writing at:
RELAY Live, LLC, 163 Baranof East, Westerville, Ohio 43081 OR VIA EMAIL AT: info@relaylive.com